1. General provisions.
1.1. These Rules of Purchase and Sale of Goods (hereinafter referred to as the Rules) are a legal document binding on the Parties, which establishes the rights, obligations and responsibilities of the Buyer and the Seller when purchasing goods in the online store.
1.2. The seller reserves the right to change, amend or supplement the rules at any time in accordance with the requirements established by law. The buyer is informed on the online store’s website. The rules in force at the time of placing the order apply to the buyer’s shopping in the store.
1.3. The right to buy in a online store has:
1.3.1. Able-bodied natural persons, i.e. persons who have reached the age of majority and whose capacity is not restricted by court order;
1.3.2. Minors between the ages of 14 and 18 with the consent of their parents or guardians, unless independently dispose of their income;
1.3.3. legal entities;
1.3.4. authorized representatives of all the above mentioned persons.
1.4. By approving the rules, the seller also guarantees that in accordance with 1.3. the Buyer has the right to purchase the goods in the online store.
1.5 The agreement between the Buyer and the Seller is considered concluded from the moment when the Buyer has put selected products to a shopping cart in the online store, indicated the delivery address, selected the payment method and read the Seller’s rules, click the “Confirm order” button (see item 5 “Ordering goods, prices, payment procedure , deadlines ”).
1.6. Each contract concluded between the Buyer and the Seller is stored in the online store.
2. Protection of personal data.
2.1. The buyer can order goods in the online store,:
2.1.1 when registering in this online store – by entering the data requested in the registration form;
2.1.2 without registering at this online store.
2.2. Buyer when ordering goods.
In the ways provided for in the Rules, 2.1 the relevant information fields provided by the Seller must indicate the Buyer’s personal data necessary for the proper execution of the order of goods: name, surname, delivery address, telephone number and e-mail. email address (do not forget to provide your e-mail address, otherwise you will not receive notifications about the receipt of the order, confirmation of the order, you will not be able to pay for the order).
2.3 By approving these rules, the Buyer agrees that The personal data of the Buyer provided in point 2.2. would be processed by online shopping of goods and services,Seller Performance Analysis and Direct Marketing purposes.
2.4. By agreeing that the Buyer’s personal data will be processed for the purpose of selling goods and services in the Seller’s store, the Buyer also agrees that the e-mail specified by the Buyer information messages necessary for ordering the goods would be sent to the e-mail address and telephone number.
2.5. By registering in the online store and ordering goods, the buyer undertakes to protect and not disclose the login details to anyone.
2.6 Data on Online Store Buyers and Visitors is protected from loss, unauthorized use and alteration. The storage media is fully protected from third party access. The controller of the data processed on this website is UAB PROFESSIONAL GROUP, legal entity code 302656020, registered office address Kalvarijų str. 62, Vilnius, tel. (8-686) 26218.
2.7. We monitor website traffic with the help of a statistical program and analyze the information received (the number of visitors, from which pages the visitor was directed, etc.). Statistical information is obtained automatically by visiting our website. We use this information for internal company analysis, improvement of product range and service quality.
2.8. On our website, we may use cookies, which are sent to the visitor’s web browser when the visitor first visits our website and are stored on the computer’s hard drive. Later, the help of cookies facilitates the identification of your computer (visitor) and access to the information on the website. The visitor can change their browser settings to prevent cookies from being accepted, as most browsers typically accept cookies.
3. Buyer ‘s rights and obligations.
3.1. The Buyer has the right to purchase goods in the online store in accordance with the procedure established by these Rules and other information sections of this online store.
3.2. The Buyer has the right to withdraw from the contract of sale of goods with the store by notifying the Seller in writing (by e-mail, indicating the product to be returned and its order number) no later than within 14 (fourteen) working days from the date of delivery, unless the contract may not be terminated in accordance with the laws of the Republic of Lithuania (for example, when the contract is concluded for the sale of hygiene goods – bedding; Peculiarities of return and exchange of non-food goods ”(item 18).
3.3. Rules 3.2. The Buyer may exercise the right provided for in paragraph 1 only if the goods have not been damaged or their appearance has not substantially changed, nor has it been used.
3.4. The buyer undertakes to accept the ordered goods and pay the agreed price for them.
3.5 If the data provided in the Buyer’s registration form changes, the Buyer must update them immediately.
3.6. The buyer undertakes not to pass on his login details to third parties. If the Buyer loses the login data, he must immediately inform the Seller by the means of communication specified in the “Contacts” section.
3.7. By using the store, the buyer agrees with these Purchase and Sale Rules and undertakes to comply with them and not to violate the legal acts of the Republic of Lithuania.
4. Seller’s rights and obligations.
4.1. The Seller undertakes to create all conditions for the Buyer to properly use the services provided by the online store.
4.2. If the Buyer tries to damage the stability and security of the Seller’s online store or violates it‘s obligations, the Seller has the right to immediately and without notice restrict or suspend the Buyer’s access to the online store or, in exceptional cases, cancel the Buyer’s registration.
4.3. The Seller undertakes to respect the Buyer’s right to privacy of the Buyer’s personal information specified in the online store registration form.
4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.
4.5. The Seller has the right to cancel his order without notifying the Buyer in advance, if the Buyer does not pay for the goods within 3 (three) working days.
4.6. The online store has the right in all cases not to enter into a sales contract with a specific Buyer who has placed an order, including but not limited to cases where the Buyer has withdrawn from the sales contract and returned the goods 2 (two) or more times in the last 12 months.
4.7. The online store has the right to withdraw from the concluded sales contract if the stock of goods specified in the contract has run out, as well as if the contract was concluded by a person who was not entitled to enter into a contract in accordance with these Rules.
5. Ordering goods, prices, payment procedure, terms.
5.1. In the online store Buyer can buy around the clock, 7 days a week.
5.2. The Agreement comes into force from the moment the Buyer clicks the “Confirm Order” button, and upon receipt of the order, the Seller confirms it – sends a confirmation letter to the e-mail specified by the Buyer. by mail.
5.3. If the buyer notices an error in the order or wishes to cancel the order, he must immediately contact (8-686) 26218.
5.4. The prices of the goods in the online store and in the formed order are indicated in euros, including VAT. The online store reserves the right to change the prices of goods in the event of changes in tax rates.
5.5. The buyer pays for the goods in the following way:
5.5.1. Payment by bank transfer is an advance payment when the Buyer pays by bank transfer to the specified current account of the company UAB PROFESSIONAL GROUP upon receipt of a prepayment account from us.
5.5.2. UAB “PROFESSIONAL GROUP” current bank account:
AB Swedbank, A/S LT937300010162073257
5.5.3. The buyer undertakes to pay for the goods immediately. If you do not receive payment within 3 days. from the day of order confirmation, the order is canceled.
5.6. Only upon receipt of payment for the goods, the formation of the parcel of goods begins and the term of delivery of the goods begins to count.
6. Delivery of goods.
6.1. The buyer, having chosen the delivery service at the time of ordering, undertakes to indicate the exact place of delivery of the goods.
6.2. The buyer undertakes to accept the goods himself. In the event that the Buyer is unable to accept the goods himself and the goods are delivered to the specified address, the Buyer shall not have the right to make claims to the Seller regarding the delivery of the goods to the wrong entity.
6.3. The goods are delivered by the Seller or the Seller’s authorized representative (courier).
6.4. The Seller delivers the goods to the Buyer in accordance with the terms specified in the descriptions of the goods. These terms are preliminary and do not apply in cases when the required goods are not in the Seller’s warehouse and the Buyer is informed about the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately and agree on the terms of delivery.
6.5. In all cases, the Seller shall be released from liability for violation of the terms of delivery of the goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to circumstances beyond the Seller’s control
6.6. In all cases, the Buyer must immediately inform the Seller if the consignment is presented in a crumpled or otherwise damaged packaging, if the consignment contains unsolicited goods or their incorrect quantity, incomplete goods.
6.7. In all cases, if the buyer notices any damage to the packaging during delivery, he must comment on the delivery document provided by the courier or draw up a separate report on the damage. The Buyer must do this in the presence of a courier. Failure to do so shall release the Seller from liability to the Buyer for any damage to the goods related to packaging damage that the Buyer has not identified in the courier’s delivery document.
7. Product quality, guarantees.
7.1. The details of each product sold in the store are generally indicated in the product description attached to each product.
7.2. The Seller is not responsible for the fact that the goods in the online store may not correspond in their color, shape or other parameters to the actual size, shape and color of the goods due to the characteristics of the monitor used by the Buyer.
7.3. The seller provides a quality guarantee for a certain period of time for certain types of goods, the specific term and other conditions of which are specified in the descriptions of such goods.
7.4. If the seller does not provide a quality guarantee for certain types of goods, the guarantee provided by the relevant legislation is valid.
8. Return and exchange of goods.
8.1. Deficiencies of the sold goods are eliminated, low-quality goods are replaced, returned in accordance with the Minister of Economy of the Republic of Lithuania 2001. June 29 by order no. 217 “On Approval of the Rules for Return and Exchange of Items” approved by the Rules of Return and Exchange of Items, except in cases when the contract cannot be terminated according to the laws of the Republic of Lithuania (when the contract is for sale of hygiene goods; see information on the website www.vältojucentras.lt/istatymas.php?id=1038, “Peculiarities of Return and Exchange of Non-Food Goods” item 18.). In all cases, the money for the returned goods is transferred only to the payer’s bank account.
8.2. To return the item (s) in accordance with Article 8.1. The Buyer may do so within 14 (fourteen) working days from the date of delivery of the goods to the Buyer, informing the Seller by the means of communication specified in the contact section, indicating the name of the returned goods, order number and reasons for return.
8.3. When returning the goods, the buyer must send a registered shipment. The registered shipment number must be provided to the Seller by e-mail. by mail no later than 24 hours. after dispatch.
8.4. The cost of returned quality or replaceable goods is paid by the buyer. When returning a quality product, only the amount of money paid for the product is returned to the Buyer. Shipping costs are not refundable to the buyer.
8.5. When a defective product is returned, the Seller undertakes to replace the defective product with a similar product or return the money to the Buyer.
8.6. When returning the goods to the buyer, the following conditions must be met:
8.6.1. the returned goods must be in the original neat packaging;
8.6.2. the goods must be undamaged by the Buyer;
8.6.3. the product must be unused without losing its commercial appearance (undamaged labels, peeled off protective film, etc.) (this item does not apply in the event of the return of a defective product);
8.6.4. the returned product must be in the same configuration as the Buyer received it;
8.6.5. when returning the goods, it is necessary to present the document of its purchase.
8.7. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with the return procedure laid down in Article 8.6.
8.8. Upon returning the wrong product received, the Seller undertakes to replace such product with the required product. If the required goods are not available, the Buyer will be refunded all money (for the goods and the actual shipping costs incurred).
8.9. If the Buyer returns the product purchased at a discount, the amount paid for the product with a valid discount is refunded.
8.10. In the event that the Seller does not have goods suitable for replacement, the Buyer shall be refunded the amount paid, excluding the price for delivery.
9. Liability of buyer and seller
9.1. The Buyer is fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller is not responsible for the consequences and acquires the right to claim compensation for direct losses incurred by the Buyer.
9.2. The buyer is responsible for the actions taken using this online store.
9.3. The registered Buyer is responsible for transferring his login data to third parties. If the e. The services provided by the store are used by a third party connected to the e-mail. stores using the Buyer’s login details, the Seller considers this person to be the Buyer.
9.4. The Seller is released from any liability in cases where the loss arises due to the fact that the Buyer, despite the recommendations of the Seller and the obligations of the Buyer, did not read these Rules, even though he was given such an opportunity.
9.5. If the Seller’s online store contains links to the e-mails of other companies, institutions, organizations or individuals. websites, the Seller is not responsible for the information or activities performed there, does not maintain, control and does not represent those companies and persons.
9.6. In the event of damage, the guilty Party shall indemnify the other Party directly.
10. Marketing and Information
10.1. The seller may initiate various promotions in the online store at its discretion.
10.2. The seller has the right to unilaterally, without separate notice, change the terms of the shares, as well as cancel them. Any change or cancellation of the terms and conditions of the shares is only valid in advance, i.e. from the moment of their performance.
10.3. The Seller shall send all notices by the means of communication specified in the Buyer’s registration form.
10.4. The Buyer shall send all notices and questions to the telephone and e-mail address specified in the “Contacts” section of the Seller’s online store.
10.5. The Seller shall not be liable if the Buyer does not receive the sent information or confirmation messages regarding the network connection, e-mail service providers’ network disruptions.
11. Final provisions
11.1. These Rules of Purchase and Sale of Goods have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania.
11.2. UAB PROFESSIONAL GROUP has the right to partially or completely change the Rules by notifications in the online store www.balticdealer.eu
11.3. Additions and amendments to the rules comes into force from the date of their publication, i.e. from the day they are placed in the online store system.
11.4. If the Buyer does not agree with the new version of the Rules, the Buyer has the right to refuse it in writing by e-mail info@balticdealer.eu provided that the Buyer does not use the services of the online store.
11.5. If after the addition or amendment of the Rules the Buyer continues to use the services provided by the online store, it is considered that the Buyer agrees with the new wording.
11.6. All disputes arising out of the implementation of these Rules shall be settled by negotiation. In case of failure to reach an agreement, disputes shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.